Cancellation & Refund Policy

1. Overview

Because we build custom websites and set up automation, a lot of the value is in the time we spend on your project. For that reason, whether a refund applies depends on how far along the work is when you cancel. We always try to be fair. If you are unhappy, please talk to us first — we would much rather sort things out directly.

2. One-time projects

For a one-time website or setup project, our refund rules are:

• Before work begins: if you cancel before we have started, you can get a full refund of any advance you have paid.
• Once work has begun: the advance (deposit) is non-refundable, because it covers the time and work already put into your project.
• If you cancel partway through: you pay for the work completed up to that point. If you have paid more than the value of the work done so far, we refund the difference fairly. If the work done is worth more than what you have paid, the balance for that work remains due.
• If we cannot deliver: if for any reason we are unable to complete your project, we refund you for any work that was paid for but not delivered.

The 30 days of support included after launch is a service, not a money-back period, and does not by itself create a right to a refund.

3. Recurring plans and UPI AutoPay

Some add-on services (such as automation and reminders) can run on a recurring plan, which you may pay through UPI AutoPay or another automatic payment method. For these plans:

• You can cancel a recurring plan at any time. Cancelling stops all future charges.
• Cancelling does not refund a period that has already been delivered. For example, if you cancel in the middle of a paid period, the service runs to the end of that period and is not renewed.
• To cancel, you can tell us by email or WhatsApp, or turn off the AutoPay mandate in your own UPI or banking app. We will also help you stop it if you ask.
• If money is taken by mistake after you have cancelled, contact us and we will refund it.

4. How refunds are paid

Approved refunds are sent back through the original payment method within a reasonable time. Any payment-provider or bank-transfer fees that apply may be deducted from the amount refunded.

5. How to cancel or request a refund

To cancel a project or plan, or to ask about a refund, just reach out:

• Email: paras@mbrosdigital.in
• WhatsApp: +91 95418 66112

Please include your name and a short note about your project so we can find your details and reply quickly.

6. Contact us

Mbros Digital
Email: paras@mbrosdigital.in
WhatsApp: +91 95418 66112